Amazon ERC is an employee resource center that helps the HR department with a lot of queries. They provide timely and accurate information to employees, and they sort out the issue within 24 hours.

The ERC works from 9:30 a.m. to 5:30 p.m. during normal working hours. They respond to calls and emails, and you can also submit an online request.

Job description

The Employee Resource Center (ERC) is a global team of 900 associates dedicated to providing centralized support to Amazon employees across the US, EMEA, Canada, and LATAM via phone, web case, and chat. The ERC provides employees with a single point of contact to receive assistance regarding issues such as payroll, benefits, stock, policies, and other HR-related questions.

The role of an ERC DLS Support Associate is to provide exceptional customer service, building trust through empathetic, personalized interactions. This position requires critical thinking and fact-finding skills, the ability to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively, and communicate to employees in a timely manner.

Applicants must have a minimum of 3 years of contact center, customer service, human resources, or similar experience. Strong communication skills, diplomacy, and tact are also necessary. A willingness to advocate for relentless improvement is required. Applicants should have a portfolio demonstrating past work experience and deliverables.

Locations around the world

Amazon ERC is located in a number of locations across the globe. These include fulfillment centers and sortation centers in the United States, as well as staffed pickup points in India. In addition, there are also regional warehouses, such as Amazon Logistics and Prime Now warehouses, that serve as last-mile delivery stations for packages shipped from Amazon's fulfillment centers.

The ERC's job is to support employees with a variety of queries and questions by connecting them via various channels, including phone, email, and online chat. This includes providing timely, accurate, and relevant responses to inquiries, assisting with self-service tools, and making recommendations based on a combination of available resources. The ERC team consists of approximately 900 associates in eight global locations. They are able to assist employees with a wide range of topics, from HR policies to health benefits. The best part about this career is that it offers a competitive salary and benefits package.

Hours of operation

Amazon ERC provides support to the HR department regarding the employees and their queries. They provide timely and accurate information that helps the employees solve their problems.

The HR department plays an important role in every organization, and they help to make a company successful. If the HR department is not working properly, it can affect the company's growth and development.

Join the Amazon ERC team and make a difference for all Amazonians! We provide HR assistance to our employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels, including phone, web form, and chat.

Our team consists of approximately 900 associates supporting Amazon employees in 49 countries and 19 languages. We have nine locations globally.

FAQs

The Amazon ERC, or Employee Resource Center, is an important part of the HR department at Amazon. It provides employees with timely and accurate information about their queries, problems, and questions.

The team is comprised of approximately 900 associates who support Amazon employees in 49 countries and 14 languages. They respond to inquiries from various contact channels—phone, web form, and chat—and primarily exist to help employees find answers to their HR questions and solve their complex HR problems.

Answers a wide range of queries and issues from Amazon employees, including payroll, benefits, and performance. Demonstrates high judgment in problem-solving and advocacy while building and implementing solutions to complex HR issues.

The ERC also handles requests for vacation or leaves of absence. These can be booked in a variety of ways, depending on the type of vacation you’re looking for. They are available 9:30–17:30 on working days and can be reached by email, phone, and chat.